Thank you for shopping at SHUYANG LLC. We want to ensure your satisfaction with every purchase you make from us. Please read our Returns Policy carefully to understand your options regarding returns, exchanges, and refunds.
1. Returns
(a) Eligibility: We accept returns within 30 days from the date of purchase. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging with tags attached.
(b) Non-Returnable Items: Certain items are non-returnable, including but not limited to gift cards, underwear, and items marked as final sale.
2. How to Initiate a Return
To initiate a return, please follow these steps:
(a) Contact Us: Please email us at service@shuyangstore.com or call us at +1 316-830-5658 to notify us of your intention to return the item. Include your order number and the reason for the return in your communication.
(b) Return Shipping: You are responsible for shipping the item back to us. We recommend using a trackable shipping service or purchasing shipping insurance. Shipping costs are non-refundable.
3. Refunds
(a) Processing: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
(b) Refund Method: If approved, your refund will be processed and applied to your original method of payment within 7-10 business days.
4. Exchanges
(a) Process: If you need to exchange an item for a different size or color, please contact us. We will assist you in placing a new order while arranging for the return of the original item.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will work with you to replace the item as quickly as possible at no extra charge.
6. Contact Us
If you have any questions about our Returns Policy, please contact us at:
SHUYANG LLC
Email: service@shuyangstore.com
Phone: +1 316-830-5658
Note: This Returns Policy applies only to purchases made directly from SHUYANG LLC through our website [https://shuyangstore.com/]. For items purchased through third-party retailers, please refer to their respective return policies.